Introduction
Ripper Casino, operated from Level 10/727 Collins St, Melbourne VIC 3004, Australia, takes the privacy of its players seriously. This Privacy Policy sets out how we collect, use, store, share and protect your personal information when you access or use the services available at ripper-cassino-au.com.
By registering an account, using our platform, or simply browsing our website, you acknowledge that you have read and understood the practices described in this document. If you do not agree with any part of this policy, please stop using our services and contact us before submitting any personal data.
This policy applies to all users based in Australia and is written to reflect the obligations imposed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act, as well as relevant provisions under the Interactive Gambling Act 2001 (Cth) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Who We Are
Ripper Casino is a brand operated by an entity registered and conducting business in Australia. Our registered address is Level 10/727 Collins St, Melbourne VIC 3004, Australia. You can contact our privacy team at help@ripper-cassino-au.com or by calling +61 3 9618 3345. Our office is open Monday to Saturday, 9AM to 6PM AEST.
For privacy-related matters, we are considered the “APP entity” responsible for determining how and why your personal information is handled.
What Personal Information We Collect
We only collect personal information that is reasonably necessary for us to provide our services, comply with legal obligations, and manage our business. The types of information we may collect include:
Identity and Contact Information
- Full legal name
- Date of birth
- Residential address
- Email address
- Phone number
- Government-issued identification documents (e.g. Australian driver’s licence, passport)
Financial Information
- Payment method details (card numbers are tokenised and never stored in full)
- Transaction history, including deposits and withdrawals
- Source of funds documentation where required for AML compliance
Account and Gaming Activity
- Username and account preferences
- Game history and betting behaviour
- Bonus usage and promotional interactions
- Session data including login times and duration
Technical and Device Data
- IP address and geolocation data
- Browser type and version
- Device identifiers
- Cookies and similar tracking technologies (see our Cookie Policy for full details)
Communications
- Records of correspondence with our support team via email, phone or live chat
- Responses to surveys or promotional communications
We do not knowingly collect sensitive information (such as health data, racial or ethnic origin, or biometric information) unless it is directly necessary for a specific legal purpose, such as processing a self-exclusion request under our Responsible Gambling obligations.
How We Collect Your Information
Under APP 3, we are required to collect personal information only by lawful and fair means. We gather your data through the following channels:
- Directly from you when you register an account, complete identity verification, make deposits or withdrawals, contact our support team, or complete any form on our website
- Automatically through cookies, log files, and analytics tools when you browse or use our platform
- From third parties including identity verification providers, payment processors, fraud detection services, and credit agencies, where permitted by law
- From public sources such as government registers or publicly accessible databases, for the purposes of verifying identity or detecting fraud
Where it is reasonable and practicable, we will collect information directly from you rather than from a third party.
Why We Collect and Use Your Information
We collect and use your personal information for the following purposes:
Account Management and Service Delivery
To create and maintain your player account, process transactions, provide access to games, administer bonuses and promotions, and deliver customer support.
Identity Verification and KYC Compliance
Australian gambling operators are required to verify the identity of their customers before processing certain transactions. We collect and process identity documents to comply with our Know Your Customer (KYC) obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated AUSTRAC rules.
Responsible Gambling
We monitor gaming behaviour to identify patterns that may indicate problem gambling. This allows us to intervene, apply account limits, or assist players in accessing self-exclusion programs such as those offered through the National Self-Exclusion Register. Handling this data is a regulatory requirement, not optional.
Legal and Regulatory Compliance
We are required by Australian law to retain certain records and report specific transactions or suspicious activity to AUSTRAC and other relevant authorities. We may also be required to disclose information in response to a court order or lawful request by a government body.
Fraud Prevention and Security
We use your data to detect, investigate and prevent fraudulent activity, money laundering, multi-accounting, and other conduct that violates our Terms and Conditions or applicable law.
Marketing and Personalisation
With your consent, we may send you information about promotions, bonuses, and new features at Ripper Casino. You can withdraw this consent at any time by contacting us at help@ripper-cassino-au.com or by using the unsubscribe link in any marketing email.
Analytics and Service Improvement
Aggregated and de-identified data helps us understand how players use the platform so we can improve game selection, performance, and the overall experience.
Legal Basis for Processing
While the Privacy Act 1988 (Cth) does not use the same “legal basis” framework as some international privacy regimes, Ripper Casino handles personal information on the following grounds:
- Contractual necessity: processing required to fulfil our obligations to you under the account agreement
- Legal obligation: processing required to comply with Australian law, including AML/CTF, AUSTRAC reporting, and responsible gambling requirements
- Legitimate interests: processing carried out for fraud prevention, security, and the general improvement of our services, balanced against your right to privacy
- Consent: for optional communications such as marketing emails, where we will always seek your explicit opt-in
Disclosure of Your Information
Ripper Casino does not sell your personal information to third parties. We may share your data with the following categories of recipients only to the extent necessary:
Service Providers
We work with third-party companies that assist us in delivering our platform, including payment processors, identity verification providers, cloud hosting services, customer support software providers, and cybersecurity firms. These parties are contractually bound to handle your data securely and only for the purposes we specify.
Regulatory and Government Bodies
We are required by law to report certain transactions and suspicious activity to AUSTRAC. We may also be required to provide information to Australian state and territory gambling regulators, the Australian Federal Police, or other law enforcement bodies when lawfully compelled to do so.
Corporate Group
Information may be shared within our corporate group where necessary for operational, compliance, or administrative purposes, subject to the same data protection standards that apply to us directly.
Business Transfers
In the event that Ripper Casino undergoes a merger, acquisition, or sale of assets, personal information held about players may form part of the transferred assets. We will notify affected users in advance where practicable and in accordance with applicable law.
Overseas Disclosure
Some of the third parties we work with may be located outside Australia, including in the European Union, United Kingdom, or other jurisdictions. Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the recipient’s privacy protections are at least comparable to the APPs, in line with our obligations under APP 8.
Where we cannot guarantee an equivalent level of protection, we will either seek your consent to the transfer or rely on a recognised exception under the Privacy Act 1988 (Cth). By using our services, you acknowledge that some data transfers may occur internationally as part of normal platform operations.
Data Security
We take the security of your personal information seriously. Ripper Casino uses industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These include:
- SSL/TLS encryption for all data in transit between your browser and our servers
- Encryption of sensitive data at rest, including financial records and identity documents
- Access controls that restrict employee access to personal data on a strict need-to-know basis
- Regular internal security audits and vulnerability assessments
- Incident response procedures aligned with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth)
In the event of a data breach that is likely to result in serious harm to you, we will notify both the Office of the Australian Information Commissioner (OAIC) and affected individuals as required by law, as quickly as reasonably possible.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Australian law:
- AML/CTF records: a minimum of 7 years from the date of the transaction or account closure, as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
- Account records: retained for a minimum of 7 years after account closure to satisfy tax, financial, and regulatory record-keeping obligations
- Support and communication records: retained for a reasonable period sufficient to resolve disputes and respond to regulatory inquiries
Once retention periods have expired and there is no ongoing legal basis for keeping your information, we will securely delete or de-identify it.
Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:
Right of Access (APP 12)
You may request access to the personal information we hold about you. We will respond to your request within 30 days. There is no charge for making an access request, although we may charge a reasonable fee for providing access in certain circumstances (e.g. if the request is complex or requires substantial retrieval effort).
Right to Correction (APP 13)
If you believe that personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you have the right to request that we correct it. We will take reasonable steps to correct the information within 30 days of your request.
Right to Opt Out of Marketing
You may opt out of receiving direct marketing communications from us at any time by using the unsubscribe link in any email we send, or by contacting us directly at help@ripper-cassino-au.com. Opting out of marketing does not affect the processing of information necessary for your account or legal compliance.
Right to Make a Complaint
If you are not satisfied with how we handle your personal information, you have the right to make a complaint. We ask that you first contact us directly so we have the opportunity to resolve the matter. If you remain dissatisfied after raising the issue with us, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of the above rights, please contact us at:
- Email: help@ripper-cassino-au.com
- Phone: +61 3 9618 3345
- Post: Level 10/727 Collins St, Melbourne VIC 3004, Australia
Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to improve your browsing experience, maintain session security, and gather analytics. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your ability to use parts of our platform. For a full explanation of how we use cookies, please refer to our Cookie Policy.
Children and Minors
Ripper Casino is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. Age verification is conducted as part of our standard KYC process, and any account found to belong to a person under 18 will be closed immediately and any funds returned in accordance with applicable law. If you believe a minor has registered with us, please contact us at help@ripper-cassino-au.com so we can investigate and act promptly.
Responsible Gambling and Your Data
Ripper Casino is committed to promoting responsible gambling for all Australian players. As part of this commitment, we may use your gaming data to identify patterns associated with problem gambling and proactively offer support, including deposit limits, cooling-off periods, or self-exclusion options. Data processed for responsible gambling purposes is handled with particular care and is not used for marketing or shared with third parties for commercial purposes.
If you wish to self-exclude or access support resources, please visit our Responsible Gambling page or contact our support team directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or our legal obligations. When we make material changes, we will post the revised policy on this page and, where appropriate, notify you by email. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of Ripper Casino after any changes have been posted constitutes your acceptance of the updated policy.
Contact Us
Questions, requests, or concerns about this Privacy Policy or the way we handle your personal information should be directed to our team:
- Email: help@ripper-cassino-au.com
- Phone: +61 3 9618 3345
- Address: Level 10/727 Collins St, Melbourne VIC 3004, Australia
- Office hours: Monday to Saturday, 9AM to 6PM AEST
We aim to acknowledge all privacy-related inquiries within 5 business days and resolve them within 30 days where possible.